All prices are in Canadian dollars.

M4: Operations & Process Management

Date:   Jan 10, 2023 - Apr 04, 2023
Time:   6:00 PM (PST)

Faciliated through Zoom video conference


M4 is through Zoom video conference in place of the in-class format with Mr. Sharif Fahmy, SCMP. Only BC candidates accepted into the program should register, others may contact Ginny directly: 

Zoom link will be e-mailed approx. 48 hours in advance. Price: $765.00+GST

Module Goals

Upon completion of this module, candidates should be able to:
• Analyze, discuss and present case reports.
• Understand the nature of operations management in making tactical and strategic decisions for the organization.
• Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC).
• Explain the relationships between process flow, capacity, bottlenecks, variability, lead time and inventory.
• Apply appropriate tools to solve product and service quality problems and process improvement problems.
• Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system.
• Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems.
• Discuss issues concerning the process of new product development, including the management of the prototyping and innovation process.
• Apply operations strategy, in the context of operational capabilities, philosophies of operations, performance frontiers, competitive position, capacity strategies and operations improvement strategies.
• Evaluate operations management at your organization.


Cancellation Policy

You are eligible for a refund minus an administration fee of $150.00 plus tax for cancellation/withdrawal requests received a minimum of 3 business days prior to the start of the module; thereafter, no refund will be available. 


To begin, please enter your email address below.

Should you not be able to complete the form in one sitting, any information you have entered will be saved and your form will continue from where you left off when you return.

By entering your email you are giving your consent to be contacted electronically by Supply Chain Canada on matters regarding the event and your registration/enrollment.